Welcome to Relax Internet
Frequently Asked Questions (FAQ)

What does 1U mean?

1U is an industry standard measurement of rackspace, 1U is equivalent to a server 1.75 inches in height.

How do I get my server to you?

You can deliver your server in person by arrangement, or send it securely packaged by any reputable courier.

How is my server secured in your rack?

You server hardware should come with rack rails or a similiar standard rack-mounting method. If this is not the case you can rent a rack-mount shelf from us to house your server on. This takes an extra 1U rackspace and is chargable as such.

How is my server connected to the Internet?

Your server is connected to our network via a dedicated 100Mbit Ethernet connection, and then to a BGP (Border Gateway Control) balanced Internet connection using multiple upstream internet providers.

How often can I visit my server at the data centre?

You can visit as often as you like, for security purposes you must arrange this in advance with a smuch notice as you can give us as a member of our data centre team needs to accompany you at all times.

What about managing my server?

With a colocated server, most customers manage their own servers, but if you do not want to do this, we provide management and maintenance services for our mnanaged network contract customers.

How do I get technical support?

We have a dedicated customer support portal where you can log trackable trouble tickets.

How do I pay for my service?

We accept payment by all major debit & credit cards, cheque or standing order or if you prefer PayPal or Google Checkout.

What does the setup fee cover?

The setup fee covers up to one hour of technician time to install your server and work with you either on-site at the data centre or remotely to make sure you are happy the server is working. This means racking the equipment and ensuring that the power and internet connectivity is functioning.

Got questions? Read on

 

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About Relax Relax Internet is an International business-focused Internet company, our philosophy is to provide high-quality, low-stress solutions for SMEs.
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